Cool Street Fedora

Store Policies

Best source for hats on the internet from the Cool Hat Capital of the World Las Vegas!

Your Guarantee:

Just like Las Vegas, we’re not happy until you are happy with your purchase. If you need to change a size just ship it back and we’ll ship you what you need . Any hats in their original unworn condition can be shipped back within 2 weeks and we will cheerfully refund the price of the merchandise. The cost of return shipping and postage are not refundable. Returns on orders that utilize free shipping codes will be subject to a reduction in refund in the amount of $7.75. Just like Las Vegas, you come first the way you want it at The Hat Company of Las Vegas.

Toll Free Number:

If you have any questions or would like to place a phone order call us at 1-888-830-4287(HATS) or fax us an order at 702-897-8882

Order confirmation:

You will receive an order confirmation shortly after your order is placed. Print a copy for your reccords.

Shipping in the USA:

In almost every case your order will ship out within 2 business days to your selected shipping address. Special orders take a little longer. We will contact you immediately if we cannot ship within 2 days. Call us if you have special shipping needs or time constraints. We can take the order over the phone and get it out to you within hours. We do not collect state sales tax on orders shipped out of Nevada. We use both UPS and the US Mail Service as our shippers.

Shipping outside the Continental USA:

In almost every case your order will ship out within 2 business days to your selected shipping address. However, we will request you purchase additional shipping, located at the botton of the screen. This is listed as First Class or Priority Mail out of the Continental U.S.A. Special orders take a little longer. We will contact you immediately to notify you that these costs must be purchased before we can ship. Call us if you have special shipping needs or time constraints. We can take the order over the phone and get it out to you within hours. We do not collect state sales tax on orders shipped out of Nevada. We use both UPS and the US Mail Service as our shippers.

Express Mail orders:

We will ship overnight by Express US Mail. Orders must be received by 10 A.M. Pacific time for overnight express mail with a 3 P.M. guaranteed delivery time the next day. Otherwise you will receive your package by Noon the following day. The charge is $49.00 for one hat. More items will be charged a small additional fee based on weight and size of carton. Call in your order for immediate service.

Special orders and quantity orders:

We will search for and locate for you any hat you desire. Just contact us with what you want. These could take a few days to locate. Some of these specialty items are nonrefundable, and we will tell you in advance if that is the case. Quantity orders, if returned will be assessed a 20% restocking fee.

Exchanges and Returns:

Use the address on the shipping label for exchanges or returns. Use our original carton if possible with the original packing materials. We will pay for the reshipment charges back to you for the exchanged item. The cost of shipping and postage back to us is not refundable. If we receive a package that states the package was undeliverable due to the address we will credit you back the full amount less the shipping charges you were charged. We will not re-ship or credit you for packages that have a delivery confirmation verified. For returns it can take up to 7 to 10 days for your refund of the merchandise price to appear as a credit to your account once we receive and inspect the return.

Checks and Money orders:

The Hat Company of Las Vegas accepts personal checks with a waiting period until the check clears for your mailed in order. Purchases using Money Orders we will ship upon receipt. Just print out our order form with your selections, add your name and shipping address, include the check and mail to:

The Hat Company of Las Vegas
Corporate Offices
10586 Adamsong Ave Las Vegas, Nv., 89135

e-mail us at: hatcolv@gmail.com when you send the check so we can get your order ready to go . When we receive your mailed in order we have it ready to ship immediately.